Services for Support Leads

For Founders
For Individual Contributors

Build the leadership skills and systems your Support team actually needs.

You’re the one your team turns to when things get messy. Metrics, morale, burnout, feedback; you’re holding it all, while also trying to run a 1:1 that doesn’t make anyone cry.

If you’re here, it means you care deeply about doing it right. Let’s build the systems and confidence to match.

Schedule a discovery call

Support isn’t just service.
It’s strategic leadership.

Your team sees the patterns first: product gaps, repeat bugs, churn signals, rising frustration. Translating all that into change takes structure, influence, and a little bit of magic.

Great Support leadership isn’t just about keeping the queue moving. It’s about building trust:

  • With your team
  • With your cross-functional partners
  • With the execs who don’t quite know what you do (yet)

Customer Support leads we work with learn how to lead up, coach down, and build systems that don’t break when ticket volume spikes.

Your impact is measurable:

  • QA processes that teach, not punish
  • Clearer expectations → fewer performance issues
  • Confident team culture → better retention
  • Cleaner escalation paths → fewer dropped balls
  • Better storytelling → more budget, more buy-in

Support is where product meets reality. You already know that.

We’ll help you make sure they know it too.

📝 QA Rubric & Feedback Loops
Give feedback that actually develops your team, not just checks boxes.

📊 Support Metrics Framework
Show the right data to the right people without becoming a dashboard robot.

🧠 Coaching & Development Plans
Help your team grow with structure, not just ✨vibes✨ and hope.

🗺️ Escalation & Workflow Maps
Bring clarity to chaos when it comes to process, edge cases, and ownership.

🧵 Cross-Functional Comms Toolkit
Translate Support insight into language Product, Success, and Execs respect.

What we’ll build together

You’re already the glue holding everything together. Let’s give you systems, tools, and language that back you up.

Together, we’ll design a leadership toolkit that lets you lead with clarity, coach with confidence, and earn the internal trust you need to actually get sh*t done.

Lead with clarity,
not chaos

  • Build systems that give your people a foundation
  • Give feedback that lands and grows people
  • Position Support as the strategic force it is
Book a discovery call