Support That Scales.
Leadership That Lasts.
Consulting & training for SaaS teams that treat Customer Support as strategy.
Services
Customer Support is more than tickets and tools. It’s your retention strategy, your product feedback loop, and your brand’s first line of trust.
Whether you’re building a team from scratch or trying to lead one without burning out, we offer practical support for founders, leaders, and individual contributors who want systems that scale and humans who thrive.
For Founders
Design a Support team like you mean it. Whether you’re hiring your first agent or reshaping a team that’s drowning in tickets, we’ll build something that actually works. No fluff. Just systems that grow with you.
For Leads
You’re juggling metrics, escalations, burnout, a dozen Slack threads, and you’re still trying to run a 1:1 that doesn’t make your team cry. You don’t need a bigger budget. You need a better playbook.
For Individual Contributors
Support roles are often under-recognized, but they require serious skill. Get support to level up your soft skills, get better at troubleshooting, or position yourself for promotion.
Watch, Read, Listen
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The Customer Support QA Playbook Is Here
Listen, if you’re running a support team and you’ve been telling yourself you’ll build a “proper QA program eventually”, right after you put out the current fire: this is your sign to stop lying to…
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What Actually Goes In A QA Rubric (And What Doesn’t)
I’ve been asked this question approximately 147 times in the last year: “What should…
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🏷️ Your Tags Are Trash
Listen, if your Support tagging strategy is like that of most SaaS companies, it’s…
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