Author: Ines van Dijk

  • What Actually Goes In A QA Rubric (And What Doesn’t)

    —

    by

    Ines van Dijk
    in

    I’ve been asked this question approximately 147 times in the last year: “What should we include in our QA rubric?” The real answer? Way less than you’re probably thinking. Most people getting started in QA overthink their rubric because they’re trying to measure everything at once. That’s not QA. That’s performance reviews disguised as quality…

  • 🏷️ Your Tags Are Trash

    🏷️ Your Tags Are Trash

    —

    by

    Ines van Dijk
    in

    Listen, if your Support tagging strategy is like that of most SaaS companies, it’s almost like having a digital junk drawer. It’s a little bit of everything, labeled by everyone, and understood by no-one. A graveyard of guesses and gut feelings, if you will. Let me see if I can describe what’s currently happening in…